Guest Service Manager

Pizza Ranch - Sterling; Sterling (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Pizza Ranch - Sterling is seeking a Guest Services Manager to lead the guest experience and drive high-volume operations for nights and weekends. You will work with the General Manager to maintain quality, service standards, and store performance through coaching, scheduling, and team development.

The role requires strong leadership, hospitality passion, and the ability to optimize guest satisfaction while managing costs and safety in a fast-paced environment.

Qualifications

• Prior restaurant management experience preferred.
• Strong leadership and team-building abilities.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficiency in basic computer applications.

Responsibilities

• Lead and support restaurant operations during peak periods.
• Uphold Pizza Ranch food quality and guest service standards.
• Assist with food ordering and inventory management.
• Conduct regular cleanliness, safety, and maintenance walkthroughs.
• Interview, hire, and onboard new team members.
• Provide coaching and progressive discipline when necessary.
• Analyze guest feedback and implement improvements using tools like Qualtrics.
• Collaborate with the management team to control food and labor costs.
• Model a positive and professional attitude with staff and guests.
• Lead training and development efforts to ensure team success.

Skills

Leadership

Team building

Customer service

Organization

Education

High school diploma

Tools

Basic computer skills

Job description

Who We Are

Founded in Hull, Iowa in 1981, Pizza Ranch® has grown from a single location into one of the nation’s premier fast-casual restaurant chains. With over 200 locations across thirteen states, our concept combines a crave-worthy buffet of pizza, crispy ranch chicken, salads, desserts, and a full-service delivery and takeout model—all designed to serve up legendary experiences.

At the heart of Pizza Ranch is our mission:
"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."

We believe in positively impacting every guest, team member, and community we serve. If you’re someone who thrives in a fast-paced, people-focused environment and enjoys making a difference through food, service, and leadership—this is the place for you.

Job Summary

As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You’ll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts—especially nights and weekends.

You’ll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You’ll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution.

Key Responsibilities Include, but Are Not Limited To:

• Lead and support restaurant operations during peak periods
• Execute and uphold Pizza Ranch food quality and guest service standards
• Assist with food ordering and maintaining proper inventory levels
• Conduct regular cleanliness, safety, and maintenance walkthroughs
• Interview, hire, and onboard new team members
• Provide coaching and apply progressive discipline when necessary
• Analyze guest feedback and implement improvements using Qualtrics and other tools
• Collaborate with the management team to control food and labor costs
• Model a positive and professional attitude with staff and guests
• Contribute to a team culture that promotes respect, accountability, and excellence
• Lead training and development efforts to ensure team success

Expectations:

• Improve food quality and guest satisfaction metrics
• Successfully manage and lead high-volume rush shifts
• Drive a culture of safety, cleanliness, and operational excellence
• Demonstrate strong leadership, communication, and conflict resolution skills
• Be available to work flexible hours, including evenings and weekends

Qualifications:

• Prior restaurant management experience preferred
• Strong leadership and team-building skills
• Excellent organizational, multitasking, and problem-solving abilities
• Proficiency in basic computer applications
• High school diploma or equivalent
• Ability to work in a fast-paced, hands-on environment
• Passion for hospitality and people development