Guest Service Manager

Pizza Ranch - Cedar Rapids; Cedar Rapids (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

Pizza Ranch - Cedar Rapids is seeking a Guest Services Manager to lead the floor during busy shifts, ensuring high standards of food quality and guest service. You will work with the General Manager & Assistant GM to manage daily operations and drive guest satisfaction using feedback tools like Qualtrics.

Responsibilities include hiring, coaching, inventory oversight, safety, and cost control, while building a positive team culture and delivering a legendary guest experience.

Qualifications

• Prior restaurant management experience preferred.
• Strong leadership and team-building skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in basic computer applications.
• High school diploma or equivalent.
• Ability to work in a fast-paced, hands-on environment.
• Passion for hospitality and people development.

Responsibilities

• Lead and support restaurant operations during peak periods.
• Execute and uphold Pizza Ranch food quality and guest service standards.
• Assist with food ordering and maintaining proper inventory levels.
• Conduct regular cleanliness, safety, and maintenance walkthroughs.
• Interview, hire, and onboard new team members.
• Provide coaching and apply progressive discipline when necessary.
• Analyze guest feedback and implement improvements using Qualtrics and other tools.
• Collaborate with the management team to control food and labor costs.
• Model a positive and professional attitude with staff and guests.
• Contribute to a team culture that promotes respect, accountability, and excellence.
• Lead training and development efforts to ensure team success.

Skills

Leadership

Team-building

Organizational

Multitasking

Problem-solving

Communication

Hospitality

Education

High school diploma or equivalent

Job description

Who We Are

Pizza Ranch® Inc. began as a single restaurant in Hull, Iowa, in 1981 and has since grown into a leading fast-casual franchise with over 200 locations across fifteen states. Known for our legendary pizza, crispy chicken, fresh salad bar, and delicious dessert buffet, we offer an exceptional dining experience through dine-in, takeout, and delivery services.

At Pizza Ranch, we are driven by a powerful mission: “To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.”

If you are a passionate leader who thrives in a fast-paced environment, values community impact, and excels in delivering exceptional guest experiences, we want you to join our team!

Job Summary

As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You’ll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts—especially nights and weekends.

You’ll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You’ll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution.

Key Responsibilities (but are not limited to):

• Lead and support restaurant operations during peak periods
• Execute and uphold Pizza Ranch food quality and guest service standards
• Assist with food ordering and maintaining proper inventory levels
• Conduct regular cleanliness, safety, and maintenance walkthroughs
• Interview, hire, and onboard new team members
• Provide coaching and apply progressive discipline when necessary
• Analyze guest feedback and implement improvements using Qualtrics and other tools
• Collaborate with the management team to control food and labor costs
• Model a positive and professional attitude with staff and guests
• Contribute to a team culture that promotes respect, accountability, and excellence
• Lead training and development efforts to ensure team success

Expectations:

• Improve food quality and guest satisfaction metrics
• Successfully manage and lead high-volume rush shifts
• Drive a culture of safety, cleanliness, and operational excellence
• Demonstrate strong leadership, communication, and conflict resolution skills
• Be available to work flexible hours, including evenings and weekends

Qualifications:

• Prior restaurant management experience preferred
• Strong leadership and team-building skills
• Excellent organizational, multitasking, and problem-solving abilities
• Proficiency in basic computer applications
• High school diploma or equivalent
• Ability to work in a fast-paced, hands-on environment
• Passion for hospitality and people development