Guest Service Manager

Pizza Ranch - Galesburg; Galesburg (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Pizza Ranch - Galesburg is seeking a Guest Services Manager to lead the team during high-volume periods, uphold quality, and deliver the legendary Pizza Ranch experience.

You will collaborate with the General Manager and Assistant GM, use customer feedback tools like Qualtrics, hire and coach staff, and drive safety, cleanliness, and operational excellence.

Qualifications

• Prior restaurant management experience preferred.
• Strong leadership and team-building skills.
• Excellent organization, multitasking, and problem-solving abilities.
• Proficiency in basic computer applications.
• High school diploma or equivalent.
• Ability to work in a fast-paced, hands-on environment.
• Passion for hospitality and people development.

Responsibilities

• Lead and support restaurant operations during peak periods.
• Execute and uphold Pizza Ranch food quality and guest service standards.
• Assist with food ordering and maintaining proper inventory levels.
• Conduct regular cleanliness, safety, and maintenance walkthroughs.
• Interview, hire, and onboard new team members.
• Provide coaching and apply progressive discipline when necessary.
• Analyze guest feedback and implement improvements using Qualtrics and other tools
• Collaborate with the management team to control food and labor costs.
• Model a positive and professional attitude with staff and guests.
• Contribute to a team culture that promotes respect, accountability, and excellence.
• Lead training and development efforts to ensure team success.

Skills

Leadership

Team-building

Communication

Conflict resolution

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

Who We Are
Founded in Hull, Iowa in 1981, Pizza Ranch® has grown from a single location into one of the nation’s premier fast-casual restaurant chains. With over 200 locations across thirteen states, our concept combines a crave-worthy buffet of pizza, crispy ranch chicken, salads, desserts, and a full-service delivery and takeout model—all designed to serve up legendary experiences.

At the heart of Pizza Ranch is our mission:
"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."

We believe in positively impacting every guest, team member, and community we serve. If you’re someone who thrives in a fast-paced, people-focused environment and enjoys making a difference through food, service, and leadership—this is the place for you.

Job Summary: As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You’ll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts—especially nights and weekends.

You’ll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You’ll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution.

Key Responsibilities Include, but Are Not Limited To:

• Lead and support restaurant operations during peak periods

• Execute and uphold Pizza Ranch food quality and guest service standards

• Assist with food ordering and maintaining proper inventory levels

• Conduct regular cleanliness, safety, and maintenance walkthroughs

• Interview, hire, and onboard new team members

• Provide coaching and apply progressive discipline when necessary

• Analyze guest feedback and implement improvements using Qualtrics and other tools

• Collaborate with the management team to control food and labor costs

• Model a positive and professional attitude with staff and guests

• Contribute to a team culture that promotes respect, accountability, and excellence

• Lead training and development efforts to ensure team success

Expectations:

• Improve food quality and guest satisfaction metrics

• Successfully manage and lead high-volume rush shifts

• Drive a culture of safety, cleanliness, and operational excellence

• Demonstrate strong leadership, communication, and conflict resolution skills

• Drive a culture of safety, cleanliness, and operational excellence

• Have and maintain a valid driver's license

• Qualifications:

• Prior restaurant management experience preferred

• Strong leadership and team-building skills

• Excellent organization, multitasking, and problem-solving abilities

• Proficiency in basic computer applications

• High school diploma or equivalent

• Ability to work in a fast-paced, hands-on environment

• Passion for hospitality and people development