Guest Experience Manager – Fast-Casual Leader

Pizza Ranch - Marion; Marion (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Pizza Ranch - Marion is seeking a Guest Services Manager to lead by example, drive high standards of food and service, and manage operations during busy nights and weekends. You will assist the General Manager with daily tasks and use feedback tools like Qualtrics to improve guest experiences.

The role emphasizes building a strong team culture, coaching staff, and ensuring safety and operational excellence in a fast-paced environment.

Qualifications

• Leadership and team-building experience in a fast-paced restaurant setting.
• Strong organizational, multitasking, and problem-solving abilities.
• Excellent communication and guest service mindset.

Responsibilities

• Lead and support restaurant operations during peak periods.
• Uphold food quality and guest service standards.
• Assist with ordering and inventory management.
• Conduct regular cleanliness, safety, and maintenance walkthroughs.
• Interview, hire, and onboard new team members.
• Provide coaching and progressive discipline when necessary.
• Analyze guest feedback and implement improvements.
• Collaborate with management to control food and labor costs.
• Model a positive and professional attitude with staff and guests.
• Lead training and development to ensure team success.

Skills

Leadership

Team-building

Customer service

Multitasking

Problem solving

Education

High school diploma

Tools

Basic computer apps

Job description

Pizza Ranch - Marion is seeking a Guest Services Manager to lead by example, drive high standards of food and service, and manage operations during busy nights and weekends. You will assist the General Manager with daily tasks and use feedback tools like Qualtrics to improve guest experiences.

The role emphasizes building a strong team culture, coaching staff, and ensuring safety and operational excellence in a fast-paced environment.