Guest Experience Manager — Luxury Beachfront Resort

Sheraton Kauai Coconut Beach Resort; Kapaa (HI); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Tuition Reimbursement

Paid Time Off

401K Match

Hotel Discounts

Job summary

Sheraton Kauai Coconut Beach Resort in Kauai, Hawaii, invites applications for a Guest Services Manager to lead the front desk, concierge, and bell staff, ensuring smooth check-in/out and outstanding guest service.

The role emphasizes leadership, guest satisfaction, teamwork, and cross-department collaboration, with a competitive salary, a comprehensive benefits package, and opportunities for career growth within Davidson Hospitality Group.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proven ability to deliver outstanding guest service.

Responsibilities

• Lead the guest services team including front desk, concierge, and bell staff.
• Ensure smooth check-in and check-out processes for guests.
• Respond to guest inquiries and requests promptly and professionally.
• Train and mentor staff to deliver exceptional service.
• Monitor guest feedback and collaborate with departments to enhance experiences.

Skills

Excellent communication

Interpersonal skills

Leadership and team management

Hotel management software proficiency

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Job description

Sheraton Kauai Coconut Beach Resort in Kauai, Hawaii, invites applications for a Guest Services Manager to lead the front desk, concierge, and bell staff, ensuring smooth check-in/out and outstanding guest service.

The role emphasizes leadership, guest satisfaction, teamwork, and cross-department collaboration, with a competitive salary, a comprehensive benefits package, and opportunities for career growth within Davidson Hospitality Group.