Guest Experience Leader: Create Memorable Stays

EAST Hotels; Miami (FL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Dine at team Canteen and save on meals

Complimentary room nights at all EAST 

Comprehensive medical, dental, vision

Discounts at our restaurants and bars

Speak up & put your ideas into action

Discounted transport passes and nearby

Annual paid Fun Leave

Job summary

EAST Miami is seeking a Guest Experience Manager to lead the Guest Experience team and deliver authentic, memorable stays. You will focus on prioritising guests, training staff, and coordinating with other departments to ensure flawless service.

The role suits someone who thrives on hospitality, creativity, and guest-centric thinking. You'll manage registration, inquiries, and complaints with a proactive approach, while fostering a culture that values feedback, energy, and teamwork.

Qualifications

• Minimum 2 years of supervisor experience required.
• Flexible schedule, including weekends and holidays.
• Strong interpersonal and communications skills; fluent English.
• Second language proficiency is a plus.

Responsibilities

• Manage the Guest Experience team to create authentic, memorable guest experiences.
• Ensure efficient guest registration, check-out and telephone service.
• Direct and train front office staff; oversee breaks and schedule adherence.
• Prepare daily reports and coordinate with other departments.
• Handle guest complaints and inquiries courteously and efficiently.

Skills

Supervisor experience

Interpersonal skills

English proficiency

Second language

Tools

HMS

HotSOS

REX systems

Job description

EAST Miami is seeking a Guest Experience Manager to lead the Guest Experience team and deliver authentic, memorable stays. You will focus on prioritising guests, training staff, and coordinating with other departments to ensure flawless service.

The role suits someone who thrives on hospitality, creativity, and guest-centric thinking. You'll manage registration, inquiries, and complaints with a proactive approach, while fostering a culture that values feedback, energy, and teamwork.