Guest Experience Leader – Dynamic Hotel Team

SFlaHHRA; Miami (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Team canteen

Complimentary room nights

Medical benefits

Restaurant discounts

Paid Fun Leave

Parking nearby

Job summary

EAST Miami is seeking a Guest Experience Manager to lead the Guest Experience team and craft memorable guest journeys. You will oversee front desk operations, train staff, and coordinate with other departments to ensure premium service delivery.

Ideal candidates bring strong interpersonal skills, English fluency, and a passion for hospitality. This role offers dynamic work in a vibrant hotel environment with strong teamwork and guest-centric incentives.

Qualifications

• Strong interpersonal and communications skills.
• Excellent command of both written and spoken English.
• Proficiency in a second language would be a definite advantage

Responsibilities

• Ensures efficient guest registration, check out and telephone service.
• Observes Guest Experience Host and ensures procedures are completed per policy, with courtesy.
• Directs and trains front office staff; organizes breaks and schedules.
• Ensures all necessary reports and forms are completed daily.
• Liaise with other departments and outside contracts to ensure excellent service delivery.
• Handle all guest complaints and inquiries in a courteous and efficient manner

Skills

Interpersonal skills

Communication

English proficiency

Second language

Job description

EAST Miami is seeking a Guest Experience Manager to lead the Guest Experience team and craft memorable guest journeys. You will oversee front desk operations, train staff, and coordinate with other departments to ensure premium service delivery.

Ideal candidates bring strong interpersonal skills, English fluency, and a passion for hospitality. This role offers dynamic work in a vibrant hotel environment with strong teamwork and guest-centric incentives.