Guest Experience Manager - Hospitality | Free Room Nights

East Miami; Miami (FL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Dine at team Canteen and save on meals

Complimentary room nights at hotels

Comprehensive medical, dental, vision,

Discounts at our restaurants and bars

Speak up and put your ideas intoaction

Discounted transportation passes and停车

Annual Fun Leave

Job summary

East Miami is seeking a Guest Experience Manager to lead the Guest Experience team and deliver authentic, memorable stays that differentiate our property. You will prioritize guests at every touchpoint and coach front desk colleagues to uphold the highest service standards.

The ideal candidate has at least 2 years of supervisor experience, a flexible schedule including weekends and holidays, and excellent English communication skills; additional languages are a plus.

Qualifications

• Minimum 2 years of supervisor experience.
• Flexible schedule including weekends and holidays.
• Strong interpersonal and communications skills; fluent English.
• Second language proficiency is an advantage.
• Familiarity with hospitality systems like HMS, HotSOS, REX is helpful.

Responsibilities

• Ensures efficient guest registration, check out and telephone service.
• Observes Guest Experience Host and ensures procedures are followed per policy.
• Directs and trains front office staff; assists in new-hire and ongoing training.
• Ensures all daily reports and forms are completed.
• Liaise with other departments and outside contracts to ensure service delivery.
• Handle all guest complaints and inquiries in a courteous and efficient manner.

Job description

East Miami is seeking a Guest Experience Manager to lead the Guest Experience team and deliver authentic, memorable stays that differentiate our property. You will prioritize guests at every touchpoint and coach front desk colleagues to uphold the highest service standards.

The ideal candidate has at least 2 years of supervisor experience, a flexible schedule including weekends and holidays, and excellent English communication skills; additional languages are a plus.