Guest Service Consultant - Front Desk

Massage Heights Indianapolis; Spring Branch (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Free food & snacks

Flexible Schedules

Paid Training

Competitive pay with tips, commission, and bonus opportunities

Job summary

Massage Heights Indianapolis is seeking a motivated individual who excels in guest service and communication. This role involves educating guests about services and achieving monthly sales targets while providing exceptional service.

Ideal candidates are enthusiastic about interacting with people and have prior experience in sales or guest services. The position offers flexible scheduling and competitive pay, making it a great opportunity to grow in a supportive environment.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets for individuals and Retreats.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.

Skills

Guest service

Communication abilities

Sales experience

Critical thinking

Team collaboration

Job description

Benefits

• 401(k)
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Vision insurance
• Professional and Safe Environment
• Flexible Schedules
• Steady Book of Business
• Beautiful Treatment Rooms
• Massage Heights Family Fund
• Paid Training
• Digital Work Environment
• Competitive pay with tips, commission, and bonus opportunities

Schedule / Expected Work Hours

• 6–8-hour shifts
• Required 1 weekend shift
• Days and night shifts available

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets for individuals and Retreats.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic benefits of regular massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.