Spa Sales Manager

Heights Wellness Retreat; Atlanta (GA); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Health insurance

401(k) matching

Free food & snacks

Job summary

Massage Heights Buckhead is seeking a Spa Guest Experience Manager to deliver exceptional guest experiences, build relationships with members and first-time guests, and promote Wellness Programs. This role focuses on hospitality-driven sales, driving memberships, retention, and pre-bookings while collaborating with therapists and teammates to elevate the guest experience.

You will be accountable, warm, and results-oriented, with opportunities for coaching and growth within a dynamic spa setting

Qualifications

• Natural relationship builder with a hospitality mindset.
• Sales-minded and motivated by measurable results.
• Experience in hospitality, retail, customer service, or sales preferred.

Responsibilities

• Deliver a five-star guest experience from first contact through checkout.
• Build meaningful relationships with members and first-time guests.
• Educate guests on Wellness Programs and confidently recommend memberships.
• Drive KPIs: Membership conversion, retention, pre-bookings, service elevations, growth.
• Own every phone call with professionalism and warmth.
• Maintain scheduling accuracy and seamless communication.

Skills

Relationship building

Sales orientation

Customer service

Communication

Organizational skills

Multitasking

Job description

Benefits:

• Health insurance
• 401(k) matching
• Free food & snacks

You Don't Just Work the Front Desk. You Drive Results.

At Massage Heights Buckhead, every interaction has the power to grow our business.

From the first phone call to checkout, you'll create an exceptional guest experience while driving the key performance indicators that fuel our success. Every conversation is an opportunity to build trust, grow memberships, improve retention, recommend service enhancements, and secure future appointments.

This is more than a customer service position. It's a hospitality-driven sales role where your ability to create meaningful relationships directly impacts guest loyalty, retreat performance, and business growth.

We're looking for someone who is warm, confident, accountable, and motivated by results. If you're passionate about hospitality, sales, and personal growth, we'd love to meet you.

What You'll Be Known For

• Delivering an exceptional guest experience every time.
• Driving key performance indicators through every guest interaction.
• Confidently presenting our Wellness Programs and converting guests into lifelong members.
• Increasing memberships, retention, pre-bookings, and service enhancements.
• Taking ownership of your individual performance and contributing to retreat success.
• Building lasting relationships that create loyal members.

What You'll Do

• Deliver a five-star guest experience from the first phone call through checkout.
• Build meaningful relationships with members and first-time guests.
• Educate guests on our Wellness Programs and confidently recommend memberships.
• Consistently drive key performance indicators, including:
• Membership Conversion
• Member Retention
• Pre-Booking
• Service Elevations
• Membership Growth
• Identify opportunities to save memberships and strengthen guest loyalty.
• Own every phone call with professionalism, warmth, and confidence.
• Maintain scheduling accuracy, detailed appointment notes, and seamless communication.
• Collaborate with therapists and teammates to deliver an elevated guest experience.

What We're Looking For

• A natural relationship builder.
• Sales-minded and motivated by measurable results.
• Coachable, accountable, and driven to improve.
• Organized with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Positive, dependable, and professional.
• Hospitality, retail, customer service, or sales experience preferred.

Schedule Expectations

• 30-35 hours per week
• 4-5 shifts each week
• Morning, evening, and weekend availability
• Open availability strongly preferred
• Reliable transportation with the ability to support Buckhead and Brookhaven when needed

Compensation & Growth

• Competitive hourly pay
• Performance bonuses based on membership sales
• Guaranteed $1/hour pay increase every six months for eligible team members who maintain strong performance and attendance
• Ongoing coaching, leadership development, and advancement opportunities

Benefits

• One complimentary massage or facial every month
• Paid Time Off
• Medical, Dental, and Vision insurance options
• 401(k) with company match (up to 4%)
• Employee Assistance Program
• Employee discounts on retail products and services

Why This Role Matters

As a Spa Guest Experience Manager, you play a direct role in growing the business. Every membership you sell, guest you retain, appointment you pre-book, and experience you create contributes to the success of the Retreat.

If you're looking for a career where hospitality, sales, and measurable results come together, we'd love to hear from you.