Guest Experience Manager, Front Office Leader

Hilton Garden Inn Wichita Downtown; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Hilton Garden Inn Wichita Downtown is seeking a Guest Service Manager to lead the Front Office with warmth, efficiency and professionalism. You will drive guest satisfaction, oversee front desk operations and supervise staff to achieve revenue goals and high service scores.

The role requires supervisory experience, hotel industry background, and proficiency with Windows OS and standard office tools. Expect 50-hour weeks with brand-compliant training and ongoing performance appraisals.

Qualifications

• At least 5 years of progressive hotel experience or an equivalent educational background.
• Supervisory experience is required.
• Proficiency with Windows OS, spreadsheets, and word processing.
• Familiar with airline mileage, Triple Upgrade, or VIP programs.

Responsibilities

• Ensure Front Office operates with attentive, friendly, efficient and courteous service.
• Maximize room revenue and occupancy through status reviews and rate analysis.
• Lead pre- and post-shift meetings and coach staff accordingly.
• Monitor payroll, wage progression, and forecasted budgets per SOPs.
• Oversee Night Audit function and end-of-month reporting deadlines.
• Maintain brand standards, training, and compliance across front desk staff.
• Respond promptly to guest requests, complaints and incidents with follow-up.
• Foster strong communication among managers, employees and departments.

Skills

Windows OS

Spreadsheets

Word Processing

VIP Programs

Emergency Procedures

Front Desk Reports

Education

Hotel/Related Field Experience

Job description

Hilton Garden Inn Wichita Downtown is seeking a Guest Service Manager to lead the Front Office with warmth, efficiency and professionalism. You will drive guest satisfaction, oversee front desk operations and supervise staff to achieve revenue goals and high service scores.

The role requires supervisory experience, hotel industry background, and proficiency with Windows OS and standard office tools. Expect 50-hour weeks with brand-compliant training and ongoing performance appraisals.