Guest Experience Manager - Front Office

Deer Creek Lodge & Conference Center; Mount Sterling (OH); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k

Paid time off

Hotel discounts

Job summary

Deer Creek Lodge & Conference Center is seeking a highly organized Front Office Manager to oversee the front desk operations, lead a team of agents, and ensure exceptional guest service. This full-time role, located in Mt.

Sterling, OH, offers a competitive salary and comprehensive benefits. Responsibilities include coordinating check-in/out, training staff, managing budgets, and collaborating with departments to deliver seamless guest experiences.

Qualifications

• 3+ years of front office/guest services managerial experience.
• Bachelors degree preferred in hotel management or related field.
• Strong leadership and communication skills.

Responsibilities

• Oversee the daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiries.
• Train, schedule, and manage a team of front desk agents, ensuring high levels of professionalism and customer service are maintained.
• Monitor front desk performance, ensuring all tasks are completed accurately and efficiently.
• Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences.
• Handle guest complaints and issues in a timely and effective manner, finding appropriate solutions to resolve any problems.
• Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction.
• Manage budget, monitor expenses, and make adjustments as necessary to control costs.
• Participate in the hiring and on-boarding of new front desk team members.
• Serve as a brand ambassador, upholding the hotel's standards and values at all times.

Skills

Front desk management

Team leadership

Budgeting

Customer service

Policy development

Scheduling

Hotel software

Education

Bachelors degree in hotel management

High school diploma

Tools

Microsoft Office

Hotel management software

Job description

Deer Creek Lodge & Conference Center is seeking a highly organized Front Office Manager to oversee the front desk operations, lead a team of agents, and ensure exceptional guest service. This full-time role, located in Mt.

Sterling, OH, offers a competitive salary and comprehensive benefits. Responsibilities include coordinating check-in/out, training staff, managing budgets, and collaborating with departments to deliver seamless guest experiences.