Front Office Leader: Guest Experience & Operations

Marriott-Internationa; Jackson (WY); On-site; USD 60,000 - 80,000; Full time

Job summary

Crystal Creek Hospitality is seeking a Front Office Manager who will oversee all front desk operations, from reservations to guest checkout, and lead the front desk team to deliver outstanding hospitality. You will train staff and ensure service standards while optimizing scheduling and departmental performance.

You will collaborate with other departments to elevate the guest experience and uphold Crystal Creek Hospitality's service culture across our Wyoming-area properties.

Qualifications

• Must have minimum of three-years front desk experience.
• Strong background of supervisory experience.
• Excellent verbal and written communication skills.
• Proven track record resolving guest problems and expediting solutions.
• Understand daily hotel operations and systems.
• Must read, write and speak English; bi-lingual Spanish preferred.
• Flexible schedule during high business volume.

Responsibilities

• Closely monitor front desk operations including reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up.
• Manage front desk team, including scheduling/breaks, training, performance management, hiring, termination.
• Create weekly staffing schedule per guidelines in the Employee Policy Guide. Review and adjust staffing daily to ensure optimum staffing levels.
• Adhere to staffing and budget guidelines.
• Assist in budgeting and monthly planning.
• Ensure all service standards are met and adhered to.
• Work seamlessly and communicate clearly cross-functionally.
• Monitor guest accounts and room inventory.
• Aligned with the culture, values, goals and human resource programs of Crystal Creek Hospitality.
• Maintain a professional appearance and attitude at all times.
• Comfortable using Property Management Systems and other pertinent software as assigned.
• Oversee operation, inventory, and pricing at Lobby Market retail shop.
• Assist in development and implementation of best practices, policies and procedures for Front Desk team.
• Complete miscellaneous tasks as assigned.

Skills

Front desk experience

Supervisory experience

Verbal and written communication

Guest problem resolution

Hotel operations knowledge

English proficiency

Spanish (bi-lingual) preferred

Job description

Crystal Creek Hospitality is seeking a Front Office Manager who will oversee all front desk operations, from reservations to guest checkout, and lead the front desk team to deliver outstanding hospitality. You will train staff and ensure service standards while optimizing scheduling and departmental performance.

You will collaborate with other departments to elevate the guest experience and uphold Crystal Creek Hospitality's service culture across our Wyoming-area properties.