Guest Experience Concierge

Deer Creek Lodge & Conference Center; Mount Sterling (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Competitive Pay

Hotel Discounts

Retail Discounts

Training & Development

Job summary

Deer Creek Lodge & Conference Center in Mount Sterling, OH is seeking an upbeat Front Desk Agent to manage all aspects of guest accommodation. You will welcome guests, issue room keys, handle check-ins/outs, and inform guests about rooms, rates, and amenities.

The role requires strong customer service, excellent communication, and good organizational skills. You will use reservation software such as OnQ or Opera, confirm group bookings, upsell services, and coordinate with housekeeping to ensure

Qualifications

• Experience in a front desk or receptionist role.
• Experience with hotel reservation software (OnQ/Opera).
• Strong customer service and communication skills.

Responsibilities

• Perform check-in and check-out tasks.
• Manage online and phone reservations.
• Explain payment methods and verify credit data.
• Register guests with accurate stay details.
• Welcome guests and assign rooms.
• Provide information on rooms, rates, and amenities.
• Address guest complaints professionally.
• Coordinate with housekeeping for clean, well-furnished rooms.
• Confirm group reservations and assist VIP/event attendees.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Customer service

Communication

Organizational skills

Reservation software

Education

High school diploma or equivalent

Tools

OnQ

Opera

Job description

Deer Creek Lodge & Conference Center in Mount Sterling, OH is seeking an upbeat Front Desk Agent to manage all aspects of guest accommodation. You will welcome guests, issue room keys, handle check-ins/outs, and inform guests about rooms, rates, and amenities.

The role requires strong customer service, excellent communication, and good organizational skills. You will use reservation software such as OnQ or Opera, confirm group bookings, upsell services, and coordinate with housekeeping to ensure