Guest Experience Manager, Front Office

Remington-Hospitality-; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Le Meridien Fort Worth is seeking a Front Office professional to greet guests, manage staffing for the front desk, and resolve issues with proactive service. You will ensure smooth check-in/out and oversee daily operations of the MICROS system.

The role emphasizes excellent guest relations, staff coordination, and effective problem resolution to maintain high satisfaction in a downtown, historic hotel setting.

Qualifications

• Front desk operations experience preferred.
• Strong guest relations and communication abilities.
• Ability to manage staffing for front office teams.
• Problem solving when addressing guest concerns.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Manage staffing levels for front office, including interviewing, hiring, supervising and scheduling.
• Resolve guest complaints with investigations and creative problem solving to ensure satisfaction.
• Operate MICROS front-office system for daily transactions.

Skills

Guest service

Communication

Staffing management

Problem solving

Tools

MICROS System

Job description

Le Meridien Fort Worth is seeking a Front Office professional to greet guests, manage staffing for the front desk, and resolve issues with proactive service. You will ensure smooth check-in/out and oversee daily operations of the MICROS system.

The role emphasizes excellent guest relations, staff coordination, and effective problem resolution to maintain high satisfaction in a downtown, historic hotel setting.