Front Office Manager: Guest Experience Leader

Le Pavillon; Fort Worth (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Le Meridien Fort Worth is seeking a full-time Front Office professional to greet guests, manage check-in/out, and ensure exceptional service. You will oversee staffing levels for front desk operations and address guest concerns with professional problem-solving, while competently handling the MICROS system for daily transactions.

The role emphasizes strong communication, the ability to work in a busy downtown environment, and adherence to hotel standards.

Qualifications

• Experience in hospitality front desk preferred.
• Strong communication and multitasking abilities.
• Ability to work in a standard office environment.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Skills

Guest relations

Communication

Tools

MICROS system

Job description

Le Meridien Fort Worth is seeking a full-time Front Office professional to greet guests, manage check-in/out, and ensure exceptional service. You will oversee staffing levels for front desk operations and address guest concerns with professional problem-solving, while competently handling the MICROS system for daily transactions.

The role emphasizes strong communication, the ability to work in a busy downtown environment, and adherence to hotel standards.