Boutique Hotel Front Office Leader: Guest Experience

One Ocean Resort & Spa; Fort Worth (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Le Meridien Fort Worth invites you to join our Front Office team in downtown Fort Worth. You will welcome guests, check them in and out, and coordinate with departments to ensure a seamless arrival experience.

Responsibilities include staffing the front desk, interviewing, hiring, supervising, training and scheduling, as well as resolving guest concerns with thoughtful, proactive service while operating the MICROS system for daily transactions.

Responsibilities

• Greet and communicate cordially with guests, checking them in and out.
• Ensure proper staffing levels of front office staff, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints and ensure satisfaction, managing the resolution process with investigation and problem solving.
• Accurately operate the MICROS system at the front office for daily transactions.

Job description

Le Meridien Fort Worth invites you to join our Front Office team in downtown Fort Worth. You will welcome guests, check them in and out, and coordinate with departments to ensure a seamless arrival experience.

Responsibilities include staffing the front desk, interviewing, hiring, supervising, training and scheduling, as well as resolving guest concerns with thoughtful, proactive service while operating the MICROS system for daily transactions.