Front Office Manager- Le Meridien Fort Worth Downtown

One Ocean Resort & Spa; Fort Worth (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Le Meridien Fort Worth invites you to join our Front Office team in downtown Fort Worth. You will welcome guests, check them in and out, and coordinate with departments to ensure a seamless arrival experience.

Responsibilities include staffing the front desk, interviewing, hiring, supervising, training and scheduling, as well as resolving guest concerns with thoughtful, proactive service while operating the MICROS system for daily transactions.

Responsibilities

• Greet and communicate cordially with guests, checking them in and out.
• Ensure proper staffing levels of front office staff, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints and ensure satisfaction, managing the resolution process with investigation and problem solving.
• Accurately operate the MICROS system at the front office for daily transactions.

Job description

#26-2756

Fort Worth, Texas, United States

Location Description

811 Commerce Street, Fort Worth, Texas 76102

Located in the heart of downtown Fort Worth and housed in the historic annex building, Le Meridien is a 13-story boutique hotel that seamlessly blends modern luxury with historic charm. Unwind and recharge in a stylish guest room that caters to the modern traveler and celebrates mid-century modern design. Gather at one of the ground floor restaurants or the rooftop bar, meet in our 3,000 sq. ft. flexible meeting space offering a flood of natural light, or relax at the new 6th floor pool and pool deck.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.


• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• Physical Requirements (In-Office Role)


• Ability to work in a standard office environment.


• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)


• Occasional standing and walking throughout the workday.


• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.


• Ability to communicate effectively verbally and in writing.


• Occasionally required to stand, walk, bend, reach, or carry items.


• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).


• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).


• Ability to hear and participate in conversations and meetings, use phone and/or headset


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws