Front Office Manager - Guest Experience & Service

Hotel Yountville; Fort Worth (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Le Meridien Fort Worth is seeking an experienced Front Desk/Guest Services professional to anticipate guest needs, greet guests, and manage check-in/check-out with warmth and efficiency.

You will ensure staffing for the front office, interview and train staff, and resolve guest concerns with prompt, courteous service, while proficiently using the MICROS system in a busy downtown setting.

Qualifications

• Ability to deliver exceptional guest service.
• Strong communication and interpersonal skills.
• Experience in front desk operations or guest services.

Responsibilities

• Anticipate guest needs and greet guests, managing check-in/check-out in a courteous, timely manner.
• Ensure staffing levels for front office, including interviewing and training staff.
• Resolve guest complaints with a focus on satisfaction and problem resolution.
• Accurately operate the MICROS front office system for daily transactions.

Tools

MICROS system

Job description

Le Meridien Fort Worth is seeking an experienced Front Desk/Guest Services professional to anticipate guest needs, greet guests, and manage check-in/check-out with warmth and efficiency.

You will ensure staffing for the front office, interview and train staff, and resolve guest concerns with prompt, courteous service, while proficiently using the MICROS system in a busy downtown setting.