Guest Experience Manager - Front of House & Reservations

Beer Baron Whiskey Bar & Kitchen; Livermore (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Beer Baron Whiskey Bar & Kitchen in Livermore, CA seeks a dynamic Host/Floor Manager to lead the front-of-house team, ensure exceptional guest experiences, and maintain a welcoming atmosphere. You will oversee host staff, manage reservations across phone, email, and online bookings, and coordinate with kitchen and bar to keep service smooth and timely during peak hours.

Strong leadership, communication, and problem-solving skills are essential to drive guest satisfaction and orchestrate

Qualifications

• Experience managing front-of-house teams.
• Proven ability to handle reservations via phone, email, and online bookings.
• Strong guest relations and conflict resolution skills.
• Ability to lead, train, and schedule staff.
• Coordinate with kitchen and service staff for timely delivery.
• Excellent communication with kitchen, bar, and management.

Responsibilities

• Greet and seat guests promptly with a welcoming demeanor.
• Manage reservations across phone, email, and online channels.
• Supervise host/hostess staff and create staff schedules.
• Optimize dining room flow and table turnover.
• Coordinate with kitchen and bar for timely service.
• Resolve customer issues and staff conflicts as they arise.

Skills

Guest relations

Team leadership

Reservation management

Communication

Problem-solving

Education

Hospitality management experience

Tools

Reservation software

POS systems

Job description

Beer Baron Whiskey Bar & Kitchen in Livermore, CA seeks a dynamic Host/Floor Manager to lead the front-of-house team, ensure exceptional guest experiences, and maintain a welcoming atmosphere. You will oversee host staff, manage reservations across phone, email, and online bookings, and coordinate with kitchen and bar to keep service smooth and timely during peak hours.

Strong leadership, communication, and problem-solving skills are essential to drive guest satisfaction and orchestrate