Restaurant Manager for Front of House

Looking Glass Brewing Company, Inc.; DeWitt (MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Looking Glass Brewing Company, Inc. in DeWitt, Michigan seeks a Front of House Manager with strong leadership skills and 2-3 years of restaurant experience. In this role, you will supervise the FOH staff, enhance customer experience, and ensure smooth operations. The ideal candidate possesses extensive knowledge in food and beverage, excellent communication skills, and a deep understanding of financial management. This position offers competitive hourly compensation plus tips and various employee benefits.

Qualifications

• 2+ years as a Front of House Supervisor is required.
• Experience as a bartender or server for at least 2 years.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee daily operations of Front of House.
• Deliver superior customer service.
• Manage and train FOH staff.

Skills

Leadership skills

Customer service

Financial management

Food and beverage knowledge

Education

High school diploma/GED

Tools

Restaurant management software

POS software

Job description

Benefits

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Benefits/Perks
• Flexible Scheduling
• Competitive hourly Compensation plus tips
• Career Advancement Opportunities
• Paid Sick Time

Job Summary

We are seeking an individual with experience in serving/bartending & front of house management to join our team! As the Front of House manager that will be responsible for the restaurant’s operational performance during your shift. You will supervise (front of house) staff, be responsible for enhancing the customer experience, grow sales year over year and delegate duties to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with 2-3 years of restaurant experience specifically as a server or bartender and has been a supervisor in front of house for 1-2 years. The FOH Manager works with the Kitchen Manager, FOH Supervisors & Owners to provide exceptional customer service. The right candidate will lead FOH staff in a fast-paced Brewery that serves hand crafted food to ensure a seamless food pairing experience for our guests. Manages FOH staff which includes scheduling, training, and general supervision. The right candidate will ensure efficient brewery operation, as well as maintain high production, productivity, quality, and customer-service standards.

Responsibilities

• Coordinate daily Front of the House brewery operations
• Deliver superior service and maximize customer satisfaction
• Continuously touching tables and getting to know guests
• Respond efficiently and accurately to customer complaints
• Regularly review product quality
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for craft beverages cans, bar supplies, office supplies and cleaning products
• Ensure compliance with sanitation, TIPS and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Oversees opening and closing tasks and balances daily and nightly cash drawers

Requirements

• Proven work experience as a Restaurant Supervisor, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients for dishes as well as the craft beverage profiles to inform customers and wait staff
• Strong leadership, motivational and people skills
• Acute financial management skills
• FOH Supervisor with a Minimum of 2 years of experience (references required)

Qualifications

• High school diploma/GED
• Previous food and drink service experience
• Familiarity with Microsoft Office, restaurant management software, and POS software
• Ability to remain calm and thrive under pressure
• Excellent management and leadership skills
• Strong communication and problem-solving skills
• 1-2 years as a Front of House Supervisor
• Has worked as a bar tender or server for 2+ years