Host/Floor

Beer Baron Whiskey Bar & Kitchen; Livermore (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Beer Baron Whiskey Bar & Kitchen in Livermore, CA seeks a dynamic Host/Floor Manager to lead the front-of-house team, ensure exceptional guest experiences, and maintain a welcoming atmosphere. You will oversee host staff, manage reservations across phone, email, and online bookings, and coordinate with kitchen and bar to keep service smooth and timely during peak hours.

Strong leadership, communication, and problem-solving skills are essential to drive guest satisfaction and orchestrate

Qualifications

• Experience managing front-of-house teams.
• Proven ability to handle reservations via phone, email, and online bookings.
• Strong guest relations and conflict resolution skills.
• Ability to lead, train, and schedule staff.
• Coordinate with kitchen and service staff for timely delivery.
• Excellent communication with kitchen, bar, and management.

Responsibilities

• Greet and seat guests promptly with a welcoming demeanor.
• Manage reservations across phone, email, and online channels.
• Supervise host/hostess staff and create staff schedules.
• Optimize dining room flow and table turnover.
• Coordinate with kitchen and bar for timely service.
• Resolve customer issues and staff conflicts as they arise.

Skills

Guest relations

Team leadership

Reservation management

Communication

Problem-solving

Education

Hospitality management experience

Tools

Reservation software

POS systems

Job description

We are seeking a dynamic and experienced Host/Floor Manager to lead our front-of-house team at [Your Restaurant/Bar Name]. As the Host/Floor Manager, you will play a crucial role in ensuring exceptional guest experiences, smooth restaurant operations, and a welcoming atmosphere. You will oversee host/hostess staff, manage reservations, and maintain the flow of the dining room.

Key Responsibilities

1. Guest Relations

• Greet and welcome guests with a warm and friendly demeanor.
• Ensure prompt and courteous seating of guests.
• Address customer inquiries and resolve any issues or complaints professionally.

2. Reservation Management

• Handle reservation requests, including phone, email, and online bookings.
• Maintain an organized reservation system.
• Allocate tables efficiently, taking into account server sections and guest preferences.

3. Team Leadership

• Supervise and train host/hostess staff.
• Create staff schedules and ensure adequate coverage during peak hours.
• Set performance standards and provide ongoing feedback to the team.

4. Floor Management

• Monitor and manage the flow of the dining room to optimize table turnover.
• Coordinate with the kitchen and servers to ensure timely food delivery.
• Assist with seating arrangements for large parties and special events.

5. Communication

• Liaise with kitchen and bar staff to ensure efficient service.
• Relay important information to servers and other front-of-house personnel.
• Act as a point of contact for the restaurant’s management team.

6. Problem-Solving

• Address unexpected issues, such as customer complaints or staff conflicts.
• Make on-the-spot decisions to enhance the guest experience.