Front of House Manager: Guest Experience Leader

Iron Hill Brewery & Restaurant - Rightlane LLC; Lancaster (Lancaster County); On-site; USD 52,000 - 70,000; Full time

Job summary

Iron Hill Brewery & Restaurant - Rightlane LLC is seeking a capable Front of House Manager to support the General Manager in daily restaurant operations. You will lead front-of-house service, coach hourly staff, and ensure hospitality, food quality, and service standards are upheld.

As a key on-the-floor leader, you’ll maintain a positive team culture, drive operational efficiency, and deliver exceptional guest experiences.

Qualifications

• Prior restaurant management or supervisory experience preferred.
• ServSafe Manager Certification required/able to obtain.
• Alcohol service certifications required.
• Proficient with restaurant POS, scheduling, reservations, and communications systems.
• Ability to think quickly and solve on-the-spot issues.
• Accurate cash handling and basic math skills.
• Commitment to hospitality standards, cleanliness, and safety.
• Strong team leadership and guest service focus.

Responsibilities

• Lead and manage all front-of-house operations during assigned shifts
• Conduct pre-shift line-ups to communicate priorities, specials, and service expectations
• Maintain a strong and active presence on the floor throughout service
• Read the floor continuously to identify service gaps, support staff, and ensure smooth table flow
• Manage the expediting and food running process to ensure quality, accuracy, and timely delivery
• React constructively and efficiently to unexpected challenges during service
• Inspect the interior and exterior of the building throughout the shift for cleanliness and operational readiness
• Coach and manage the performance of servers, hosts, server assistants, and other front-of-house staff
• Provide timely, specific, and constructive feedback to hourly employees
• Support the hiring process by participating in interviews; hiring recommendations for direct reports will be afforded particular weight
• Recommend employee discipline or changes in employment status as needed; such recommendations will be afforded particular weight
• Participate in and support hourly service training systems
• Support staff retention by fostering a positive, team-oriented work environment
• Maintain consistent guest interaction throughout each shift including table visits and service check-ins
• Address guest concerns or service issues promptly and professionally
• Promote a culture of hospitality and ensure every guest leaves with a positive impression
• Identify and respond to gaps in service performance in real time
• Prepare the restaurant for each shift including counting cash drawers, writing floor charts, assessing staffing needs, and reviewing daily specials
• Complete closing procedures including administrative duties, cash drawer reconciliation, and securing the restaurant
• Perform employee cash outs and accurately maintain daily cash out documentation
• Complete all required daily checklists and operational reports
• Conduct safety and sanitation walkthroughs each shift
• Assist with inventory, ordering, and cost and labor control
• Support schedule writing and posting as needed
• Coordinate repair and maintenance needs and communicate with vendors or management as appropriate
• Utilize restaurant POS, scheduling, reservation, and communication systems effectively
• Support execution planning up to two weeks in advance
• Monitor and support budgeted goals for direct operating costs, liquor and wine inventory, and merchandise inventory
• Practice and enforce cost control measures across labor and product usage
• Managers must be able to support all operational positions when necessary to ensure smooth restaurant operations

Skills

Restaurant management

ServSafe Certification

Alcohol service certs

POS systems

Scheduling systems

Problem solving

Product testing

Math & cash handling

Lifting capacity

Organizational skills

Sanitation & safety

Time standards

Waste prevention

Guest interactions

Team leadership

Communication

Multitasking

Tools

POS systems

Scheduling software

Job description

Iron Hill Brewery & Restaurant - Rightlane LLC is seeking a capable Front of House Manager to support the General Manager in daily restaurant operations. You will lead front-of-house service, coach hourly staff, and ensure hospitality, food quality, and service standards are upheld.

As a key on-the-floor leader, you’ll maintain a positive team culture, drive operational efficiency, and deliver exceptional guest experiences.