Guest Experience Manager — Front Desk & Team Leader

Holiday Inn Express & Suites Fraser - Winter Park Area; Fraser (CO); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay!

Team Member Hotel Discount

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor is seeking a Front Desk Manager to lead guest services at our Fraser, CO property. You’ll supervise front desk staff, ensure a high level of guest satisfaction, and coordinate with housekeeping and other departments to create smooth arrivals and departures.

The ideal candidate has a bachelor’s degree in Hospitality Management, 3–5 years in guest services with leadership experience, and strong communication, problem-solving, and organizational skills. Competitive salary and benefits offered.

Qualifications

• A bachelor's degree in Hospitality Management or a related field is often preferred.
• 3-5 years of experience in a guest services or similar role, with proven leadership experience.
• Excellent communication, interpersonal, problem-solving, and decision-making skills are essential. Strong organizational skills are also required.

Responsibilities

• Lead front desk staff and oversee guest-related operations.
• Manage staff schedules and coordinate with housekeeping and other departments.
• Train employees and implement policies to improve guest experiences.
• Monitor bookings and manage check-in/check-out procedures.
• Prepare reports and budgets for department leadership.

Skills

Communication

Interpersonal

Problem solving

Decision making

Organizational skills

Education

Bachelor's degree in Hospitality Management

Job description

Valor is seeking a Front Desk Manager to lead guest services at our Fraser, CO property. You’ll supervise front desk staff, ensure a high level of guest satisfaction, and coordinate with housekeeping and other departments to create smooth arrivals and departures.

The ideal candidate has a bachelor’s degree in Hospitality Management, 3–5 years in guest services with leadership experience, and strong communication, problem-solving, and organizational skills. Competitive salary and benefits offered.