Guest Experience Manager

160 Ted Turner Driver LLC; Staunton (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team member discount

Health, Dental, Vision

Paid PTO

401k with employer match

Food & beverage discounts

Tuition reimbursement

Job summary

Valor is seeking a Guest Services Manager to lead the front desk operations and guest services team at our properties in the United States. You will greet guests, oversee reservations, and ensure service excellence as the first point of contact.

Responsibilities include supervising front desk agents, coordinating with engineering and housekeeping, and training new staff to maintain high service standards across properties.

Qualifications

• Requires having excellent computer and cash handling skills.
• Present a sociable, outgoing, lively and guest service oriented behavior.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

Responsibilities

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc.
• Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
• Knows how and where to post all charges and knows all the room rates.
• Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Check AM and PM discrepancy reports.
• Communicate with the Housekeeping Department regarding guest rooms and requests.
• Issues safety deposit boxes to guests when requested.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

Skills

Computer skills

Cash handling

Sociable demeanor

Communication skills

Tools

Front desk software

Job description

Valor is seeking a Guest Services Manager to lead the front desk operations and guest services team at our properties in the United States. You will greet guests, oversee reservations, and ensure service excellence as the first point of contact.

Responsibilities include supervising front desk agents, coordinating with engineering and housekeeping, and training new staff to maintain high service standards across properties.