Assistant Manager

Holiday Inn Express & Suites Fraser - Winter Park Area; Fraser (CO); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay!

Team Member Hotel Discount

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor is seeking a Front Desk Manager to lead guest services at our Fraser, CO property. You’ll supervise front desk staff, ensure a high level of guest satisfaction, and coordinate with housekeeping and other departments to create smooth arrivals and departures.

The ideal candidate has a bachelor’s degree in Hospitality Management, 3–5 years in guest services with leadership experience, and strong communication, problem-solving, and organizational skills. Competitive salary and benefits offered.

Qualifications

• A bachelor's degree in Hospitality Management or a related field is often preferred.
• 3-5 years of experience in a guest services or similar role, with proven leadership experience.
• Excellent communication, interpersonal, problem-solving, and decision-making skills are essential. Strong organizational skills are also required.

Responsibilities

• Lead front desk staff and oversee guest-related operations.
• Manage staff schedules and coordinate with housekeeping and other departments.
• Train employees and implement policies to improve guest experiences.
• Monitor bookings and manage check-in/check-out procedures.
• Prepare reports and budgets for department leadership.

Skills

Communication

Interpersonal

Problem solving

Decision making

Organizational skills

Education

Bachelor's degree in Hospitality Management

Job description

COMPANY OVERVIEW At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE Responsible for overseeing all guest-related operations, including managing the front desk staff, ensuring a high level of guest satisfaction, and handling inquiries and complaints. Key duties include managing staff schedules, coordinating with other hotel departments like housekeeping, training employees, and implementing policies to improve guest experiences. They also monitor bookings, manage check-in/check-out procedures, and ensure all guest needs are met professionally.

• Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc.
• Determine the requirements for, and monitor special groups, guests and all VIPs.
• Keep accurate logs, analyze statistics and prepare reports and communications for Department Leaders on guest incidents, hospitality audits/service excellence standards, management roster, emergency procedures, staffing issues, potential safety hazards, and other pertinent information regarding department operations.
• Follow up regularly with Department Leaders regarding the Guest Response process and the performance of their department responsibilities along with the department’s function.
• Communicate daily with manager and evening management to assure consistency and pass -on of pertinent information.
• Ensure support areas are functioning correctly and communicate to staff.
• Prepares associate schedules and implements training and procedures to ensure a seamless and enhanced guest arrival and departure experience.
• Prepares and/or contributes to the budget process.
• Ensures labor and direct expenses are met based on forecast/budget guidelines established.
• Provides continuous coaching to associates and leadership to ensure success.
• Ability to rally and redirect a team to find creative solutions to guest challenges.
• Communicate to both, guests and fellow associates, professionally and positively

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Education: A bachelor's degree in Hospitality Management or a related field is often preferred. Experience: 3-5 years of experience in a guest services or similar role, with proven leadership experience. Skills: Excellent communication, interpersonal, problem-solving, and decision-making skills are essential. Strong organizational skills are also required.

PHYSICAL DEMANDS Ability to stand for extended periods of time. Lift, pull, push, bend, and move items to support the hotel and outlets #INDhifraser

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of Colorado and mountain life, this could be the perfect home for you!

Are you passionate and creative with a desire to grow? We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.