Guest Experience Manager, Front Desk & Services

Indus Hospitality Group, Inc; City of Rochester (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Indus Hospitality Group, Inc. is seeking a Guest Service Manager to oversee front desk and guest services operations, ensuring exceptional experiences from arrival to departure.

You will supervise front office staff, handle guest concerns, manage room inventory, and coordinate with other departments to meet guest needs efficiently. The role sets service standards, leads by example, and ensures team members deliver friendly, responsive, and professional service in line with brand policies.

Qualifications

• 1–3 years related experience and/or training.
• Associate's degree (A. A.) or equivalent from two-year college or technical school.
• Must be able to occasionally lift and/or move up to 50 pounds.

Responsibilities

• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss policies and guest complaints and to make recommendations to improve service.
• Perform Front Desk duties as needed.
• Provide guests with information pertaining to hours of hotel services (restaurant, lounge).
• Maintain effective departmental communication through logs and meetings.
• Ensure brand standards and initiatives are implemented and followed.
• Provide information pertaining to hours and available services of the hotel.

Skills

Guest services

Front desk supervision

Communication

Team leadership

Education

Associate's degree or equivalent

Job description

Indus Hospitality Group, Inc. is seeking a Guest Service Manager to oversee front desk and guest services operations, ensuring exceptional experiences from arrival to departure.

You will supervise front office staff, handle guest concerns, manage room inventory, and coordinate with other departments to meet guest needs efficiently. The role sets service standards, leads by example, and ensures team members deliver friendly, responsive, and professional service in line with brand policies.