Guest Services Pro, Front Desk & Growth Path

Hunter Super Techs - TurnPoint; Town of Concord (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Indus Hospitality Group seeks a friendly front desk associate to greet guests, register rooms, answer calls, post charges, and assist with reservations. You’ll help ensure a smooth arrival and stay in a courteous, efficient manner.

Responsibilities include handling wake-up calls, shuttle scheduling, basic laundry, continental breakfast upkeep, and keeping the lobby area neat while delivering brand-standard service to guests and visitors.

Qualifications

• 1–3 months related experience and/or training; High school diploma or GED; or equivalent combination of education and experience.
• Minimum 18 years of age.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and post charges; compute bill and collect payment.
• Make and confirm reservations; monitor room availability; block rooms.
• Program wake-up calls; handle guest mail and messages; perform check-out services.
• Open and close shifts; make cash drops as necessary.
• Maintain market stock and coffee area; provide information on hours/services.
• Provide guests with directions and information regarding local area.
• Assist in lobby cleanliness and equipment checks; report deficiencies.
• Schedule shuttle runs and provide safe transportation when applicable.
• Perform laundry duties; maintain continental breakfast area.

Education

High school diploma or GED

Job description

Indus Hospitality Group seeks a friendly front desk associate to greet guests, register rooms, answer calls, post charges, and assist with reservations. You’ll help ensure a smooth arrival and stay in a courteous, efficient manner.

Responsibilities include handling wake-up calls, shuttle scheduling, basic laundry, continental breakfast upkeep, and keeping the lobby area neat while delivering brand-standard service to guests and visitors.