Guest Service Manager SpringHill Suites Raleigh-Cary

CMC Hotels; Cary (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation

Holiday Pay

Access to a fully vested 401K program

BCBS Health Insurance

Dental and Vision Coverage

Life Insurance

Short-Term Disability

Job summary

CMC Hotels seeks a Guest Service Manager for SpringHill Suites Raleigh-Cary to lead the front desk and guest services teams. You will train staff, manage shift schedules, and drive guest satisfaction scores while upholding brand standards.

Responsibilities include daily room-status checks, budget adherence, and cross-department coordination. Strong customer service, communication, and basic accounting skills are required, with a bachelor’s degree preferred or equivalent experience.

Qualifications

• Minimum two years front desk supervisory experience or 4+ years in front desk operations.
• Solid basic accounting and math skills.
• Excellent customer service and communication abilities.
• Bachelor's degree preferred or equivalent working experience.

Responsibilities

• Oversee front desk and guest services operations, including staff training and scheduling.
• Address guest complaints in a courteous, professional manner.
• Maintain communication with all hotel departments and manage group information.
• Monitor room status, occupancy, and revenue initiatives daily.
• Ensure cash handling and credit policies are followed.
• Maintain front office supplies and budget adherence.
• Know hotel policies and in-house events; assist guests with local information.

Skills

Customer service excellence

Communication skills

Accounting math skills

Front desk supervision

Independent self-motivation

Education

Bachelor's degree or equivalent experience

Job description

Guest Service Manager SpringHill Suites Raleigh-Cary

CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest's expectation of hospitality.

We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We are looking for an engaging and motivating leader to join our CMC Sr. Management Team as the Assistant General Manager of our SpringHill Suites Raleigh-Cary

We offer an array of benefits for all full time employees to include:

• Paid Vacation
• Holiday Pay
• Access to a fully vested 401K program
• BCBS Health Insurance
• Dental and Vision Coverage
• Life Insurance
• Short-Term Disability

Job Description: Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.

Job Responsibilities:

• Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
• Required to tend to customer complaints and queries in a pleasant and levelheaded manner
• Maintain working relationships and communicates with all departments
• Verifies that accurate room status information is maintained and properly communicated
• Updates group information, maintain, monitor & prepares group requirements
• Works within the allocated budget for the front office
• Enforces all cash-handling and credit policies
• Upholds the hotel's commitment to hospitality
• Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
• Maintain required pars for all front office & stationary supplies
• Monitor guest service scores, daily
• Be knowledgeable of hotel property and in-house events
• Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
• Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
• Provide guests with information concerning hotel policies and amenities/services
• Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner

Job Requirements:

• Be self-motivated and able to work independently
• Strong work ethic and a desire to succeed
• Knowledge of Fosse operating system a plus
• Must be Flexible and able to work split shifts or fill-in shifts when associates call out
• Clean background check, and reliable transportation a must
• Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
• Bachelors degree preferred or equivalent working experience.