Guest Experience Manager – Front Desk & Revenue

Embassy Suites - Brunswick; Brunswick (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Employee Benefits

Career Growth

Dental

Vision

Medical

PTO

Holidays

Flexible Scheduling

Competitive Pay

Room Discounts

Job summary

Embassy Suites Brunswick is seeking a Front Office Manager to lead our front desk team and ensure guest satisfaction and seamless operations.

In this role you will maximize room revenue through attentive service, oversee reservations, and maintain accurate records while coordinating with housekeeping and other departments to deliver a superior guest experience at our Brunswick property.

Qualifications

• A.A. associate degree or 5+ years related experience.
• Basic math skills and basic computer skills.
• Ability to apply common sense, empathy and understanding to carry out instructions and delegate to staff.
• Customer service experience.
• Previous hotel experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Anticipates and intervenes in guest dissatisfaction per hotel policy.
• Maximizes room revenue and occupancy by reviewing status.
• Ensures financial performance of the front desk department.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (contact details and stay dates).
• Welcome guests and assign rooms.
• Provide information about the hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Coordinate with housekeeping to ensure rooms are clean and ready for guests.
• Confirm group reservations and arrange services for VIPs and event attendees.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Customer service

Communication

Organizational skills

Empathy

Education

A.A. associate degree

Job description

Embassy Suites Brunswick is seeking a Front Office Manager to lead our front desk team and ensure guest satisfaction and seamless operations.

In this role you will maximize room revenue through attentive service, oversee reservations, and maintain accurate records while coordinating with housekeeping and other departments to deliver a superior guest experience at our Brunswick property.