Front Office Manager

Vesta Hospitality; Brunswick (GA); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Employee Benefits

Career Growth

Dental

Vision

Medical

PTO

Holidays

Flexible Scheduling

Competitive Pay

Room Discounts

Résumé du poste

Embassy Suites Brunswick is seeking a Front Office Manager to join our growing team. You will lead front desk operations, manage reservations, and ensure a high standard of guest service.

The role emphasizes revenue management, staff coordination, and a focus on delivering a superior guest experience in a busy hotel environment.

Qualifications

• Associate degree or 5+ years of related experience.
• Basic math skills (geometry, algebra) and basic computer skills.
• Ability to apply common sense, empathy and understanding to staff instructions and delegation.
• Customer service experience.
• Previous hotel experience preferred.
• Excellent communication and organizational skills.

Responsabilités

• Anticipates and intervenes in guest dissatisfaction per hotel policy.
• Maximizes room revenue and occupancy by reviewing status.
• Ensures financial performance of the front desk department.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit card data.
• Register guests with required information (contact details, stay dates).
• Welcome guests on arrival and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Respond to client complaints timely and professionally.
• Coordinate with housekeeping to ensure clean, ready rooms.
• Confirm group reservations and arrange services for VIPs and events.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Connaissances

Communication skills

Formation

A.A. associate degree or 5+ years experience

Description du poste

Embassy Suites Brunswick

is currently seeing a Front Office Manager to join our growing team!

Benefits

• Employee Benefits
• Career Growth
• Dental
• Vision
• Medical
• PTO
• Holidays
• Flexible Scheduling
• Competitive Pay
• Room Discounts

Responsibilities

• Anticipates and intervenes in all instances of guest dissatisfaction withhotel policy
• Maximizes room revenue and occupancy by consistently reviewing status
• Ensures financial performance of the front desk department
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• A.A. associate degree or 5+ years in related experience or field
• Must have basic mathematical skills ie. applying basics of geometry and algebra and basic computer skills
• Ability to apply common sense, empathy and understanding to carry out instructions and provide delegation to staff
• Customer service experience
• Previous hotel experience preferred
• Excellent communication and organizational skills

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.