Guest Experience Manager — Fast-Lane Hospitality

F1 Arcade USA; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

F1 Arcade USA in Boston is seeking a Reception Manager to lead the front-of-house team, ensure a warm welcome, oversee bookings, and maintain smooth guest flow.

You will mentor staff, handle guest questions with care, coordinate with other teams, and uphold high brand standards. Leadership experience in hospitality or entertainment is preferred and a passion for customer service is a must.

Qualifications

• 2 years of leadership experience.
• Previous hospitality or entertainment experience is advantageous.

Responsibilities

• Mentor and support your team to create a welcoming and engaging atmosphere for every guest.
• Oversee booking processes to ensure smooth guest flow and a seamless check-in experience.
• Represent the F1 Arcade brand with professionalism and ensure every guest interaction meets our high standards.
• Work closely with other teams to enhance the overall guest experience and ensure seamless operations.
• Address questions and concerns promptly, ensuring every guest feels heard and valued.
• Monitor workflows, implement improvements, and maintain efficiency at the reception area.
• 2 years’ experience in a leadership position.

Skills

Leadership

Job description

F1 Arcade USA in Boston is seeking a Reception Manager to lead the front-of-house team, ensure a warm welcome, oversee bookings, and maintain smooth guest flow.

You will mentor staff, handle guest questions with care, coordinate with other teams, and uphold high brand standards. Leadership experience in hospitality or entertainment is preferred and a passion for customer service is a must.