Reception Manager

F1 Arcade USA; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

F1 Arcade USA in Boston is seeking a Reception Manager to lead the front-of-house team, ensure a warm welcome, oversee bookings, and maintain smooth guest flow.

You will mentor staff, handle guest questions with care, coordinate with other teams, and uphold high brand standards. Leadership experience in hospitality or entertainment is preferred and a passion for customer service is a must.

Qualifications

• 2 years of leadership experience.
• Previous hospitality or entertainment experience is advantageous.

Responsibilities

• Mentor and support your team to create a welcoming and engaging atmosphere for every guest.
• Oversee booking processes to ensure smooth guest flow and a seamless check-in experience.
• Represent the F1 Arcade brand with professionalism and ensure every guest interaction meets our high standards.
• Work closely with other teams to enhance the overall guest experience and ensure seamless operations.
• Address questions and concerns promptly, ensuring every guest feels heard and valued.
• Monitor workflows, implement improvements, and maintain efficiency at the reception area.
• 2 years’ experience in a leadership position.

Skills

Leadership

Job description

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a Reception Manager to join our team at our {LOCATION} location.

Key Responsibilities of the Reception Manager:

• Mentor and support your team to create a welcoming and engaging atmosphere for every guest.
• Oversee booking processes to ensure smooth guest flow and a seamless check-in experience.
• Represent the F1® Arcade brand with professionalism and ensure every guest interaction meets our high standards.
• Work closely with other teams to enhance the overall guest experience and ensure seamless operations.
• Address questions and concerns promptly, ensuring every guest feels heard and valued.
• Monitor workflows, implement improvements, and maintain efficiency at the reception area.
• 2 years’ experience in a leadership position.

If you have experience in the below too that would be advantageous:

• Previous experience within a hospitality or entertainment setting.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch customer experiences then the race is on, you in?