Guest Experience Lead

F1 Arcade USA; Boston (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

F1 Arcade USA is seeking a Hospitality Manager to lead the front‑of‑house and ensure an outstanding guest experience at our live venues. You will coach staff, maintain service standards, and drive a welcoming atmosphere that keeps guests returning for more.

You will collaborate with other departments to gather guest insights, address issues, and elevate overall satisfaction and review scores through proactive leadership and continuous improvement.

Qualifications

• Strong interpersonal and communication skills to engage guests and team members.
• Proven leadership ability to coach front-of-house staff.
• Analytical mindset to review guest feedback and metrics.
• Attention to detail to uphold high hospitality standards.
• Adaptability to thrive in a dynamic venue environment.

Responsibilities

• Ensure every guest receives a warm welcome and exceptional service throughout their visit.
• Implement and uphold service standards to maintain a high level of guest satisfaction.
• Engage with guests to assess their experience, address needs, and resolve issues promptly.
• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.
• Train, support, and motivate the front‑of‑house team to deliver outstanding hospitality.
• Oversee guest‑facing roles, including reception, hosts, and servers, ensuring smooth service.
• Conduct team meetings to share guest feedback, updates, and strategies for improvement.

Skills

Interpersonal skills

Leadership

Analytical thinking

Attention to detail

Adaptability

Job description

F1 Arcade USA is seeking a Hospitality Manager to lead the front‑of‑house and ensure an outstanding guest experience at our live venues. You will coach staff, maintain service standards, and drive a welcoming atmosphere that keeps guests returning for more.

You will collaborate with other departments to gather guest insights, address issues, and elevate overall satisfaction and review scores through proactive leadership and continuous improvement.