Concierge Assistant Manager

JLL; Chicago (IL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL in Chicago on-site is seeking a Concierge Assistant Manager to oversee the Concierge team and ensure outstanding guest experiences. This role reports to the Concierge Manager and requires a professional demeanor, leadership, and strong communication.

You will be the main contact when the Concierge Manager is unavailable, coach staff, enforce policies, and build relationships with tenants and visitors while supporting property programs and initiatives.

Qualifications

• Minimum 1 year leadership experience in hospitality or related field.
• Strong leadership and guest-service orientation are required.
• Proven ability to coach and train staff and manage daily operations.

Responsibilities

• Set exemplary service standards and support all property programs.
• Coach and train team members on policies, procedures, and standards.
• Motivate team to exceed guest expectations while holding them accountable.
• Maintain professional appearance of designated workspaces with appropriate resources.
• Build and maintain relationships with area concierge networks and tourism industry contacts.
• Work with management to execute property initiatives and meet job function goals.
• Demonstrate strong knowledge of local community, events, and attractions.
• Greet tenants and visitors professionally throughout the property.
• Enforce visitor protocols and contact tenants for guest authorization as needed.
• Respond promptly to inquiries and provide guidance to tenants and visitors.
• Maintain knowledge of building management and security protocols.
• Report on security issues and team concerns to appropriate parties.
• Provide coaching to team members and foster a positive team environment.
• Serve as primary point of contact when Concierge Manager is unavailable.

Skills

Leadership

Communication

People skills

Organization

Problem solving

Initiative

Flexibility

Multi-tasking

Education

High school diploma or equivalent

1 year leadership experience

Tools

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Title: Concierge Assistant Manager

JLL's Experience Management team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide experiences that will be long remembered by our clients and guests. We set the standard for

superior experiences for our clients, guests, and our teams.

Job Summary

To provide outstanding guest experiences while supporting the Concierge Manager with oversight of the team.

Serves as the main point of contact for team and client when Concierge Manager is unavailable.

Estimated total compensation for this position:

$24.44 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Expected Schedule: Monday - Friday 7:00 am - 3:30 pm

Key Responsibilities

• Set exemplary service standards and support all property programs
• Coach and train team members on proper implementation of policies, procedures, and standards
• Motivate team to exceed guest expectations while holding them accountable
• Maintain professional appearance of designated workspaces with appropriate resources
• Build and maintain relationships with area concierge networks and tourism industry contacts
• Work with management to execute property initiatives and meet job function goals
• Demonstrate strong knowledge of local community, events, and attractions
• Greet tenants and visitors professionally throughout the property
• Enforce visitor protocols and contact tenants for guest authorization as needed
• Respond promptly to inquiries and provide guidance to tenants and visitors
• Maintain knowledge of building management and security protocols
• Report on security issues and team concerns to appropriate parties
• Provide coaching to team members and foster a positive team environment
• Serve as primary point of contact when Concierge Manager is unavailable
• Additional duties as assigned

Required Skills

• Professional demeanor and appearance
• Leadership ability with desire to lead-by-example
• Outstanding people skills and communication abilities
• Flexibility and adaptability in changing circumstances
• Strong organizational skills and ability to multi-task
• Quick and efficient problem-solving abilities
• Self-starter who takes initiative and anticipates needs
• Computer literacy, especially with MS Office applications
• Respectful treatment of all team members

Experience & Education

• High school diploma or equivalent
• Minimum 1 year experience in luxury hospitality, high-end retail, or fine dining
• Minimum 1 year leadership experience

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site -Chicago, IL

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.