Concierge

Addison Group; Chicago (IL); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Quarterly performance bonus

Job summary

Addison Group is seeking a customer-focused Concierge for a luxury apartment community in Chicago. You will be the primary contact for residents, guests, and prospective tenants, delivering polished, high-end service and coordinating day-to-day front desk operations.

The role involves welcoming residents, handling packages, answering calls, coordinating transportation and events, and supporting leasing by guiding prospects to the leasing team.

Qualifications

• High school diploma or GED required.
• 1–2 years of front desk, concierge, hospitality, hotel, or luxury apartment experience.
• Strong customer service skills with a high-end resident experience.
• Excellent verbal and written communication skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Welcome residents, visitors, and prospective tenants with a professional, friendly demeanor.
• Manage front desk and answer incoming calls.
• Receive and organize resident packages and deliveries.
• Coordinate transportation, vendor services, and other resident requests.
• Provide information about the neighborhood, attractions, and public transit.
• Monitor building access, security systems, and surveillance cameras.
• Respond to resident concerns and relay maintenance requests.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Thursday – Saturday, 2nd shift (3:30 PM – 12:00 AM)

Sunday, Overnight Shift (11:30 PM - 7:30 AM)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established residential property management organization with luxury apartment communities throughout Chicago. They are committed to providing an exceptional resident experience while fostering a collaborative, service-focused workplace with opportunities for professional growth and employee recognition.

Job Description:

We are seeking a customer-focused Concierge to serve as the primary point of contact for residents, guests, and prospective tenants at a luxury apartment community in Chicago. This role is ideal for someone with a hospitality mindset who enjoys building relationships, solving problems, and creating a welcoming environment.

The Concierge plays an important role in delivering exceptional resident service, assisting with day-to-day property operations, coordinating resident requests, and supporting community events.

Key Responsibilities:

• Welcome residents, visitors, and prospective tenants with a professional and friendly demeanor.
• Manage the front desk and answer incoming phone calls.
• Receive and organize resident packages and deliveries.
• Coordinate transportation, vendor services, and other resident requests.
• Provide information about the neighborhood, local attractions, and public transportation.
• Monitor building access, security systems, and surveillance cameras.
• Respond to resident concerns and communicate maintenance requests to the appropriate teams.
• Assist with resident communications, newsletters, and community updates.
• Support leasing efforts by answering basic questions and directing prospective residents to the leasing team.
• Help coordinate resident appreciation events and community activities.
• Maintain accurate records and update property management systems as needed.
• Deliver a high level of personalized customer service while maintaining a polished and professional front desk presence.

Qualifications:

• High school diploma or GED required.
• 1–2 years of front desk, concierge, hospitality, hotel, or luxury apartment experience.
• Strong customer service skills with the ability to provide a high-end resident experience.
• Excellent verbal and written communication skills.
• Comfortable working independently while collaborating with on-site teams.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
• Professional appearance and demeanor.
• Stable employment history preferred.
• Position requires standing and walking for much of the shift.
• Professional business attire required.
• Direct hire opportunity with long-term career growth.
• Quarterly performance bonus opportunities
• Opportunity to work in a luxury residential community in one of Chicago's premier neighborhoods.
• Team-oriented environment with opportunities for advancement.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.