Guest Experience Manager — 24/7 Retail Leader with Growth

Wills Group; White Plains (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Holidays

Community service days

Tuition reimbursement

Healthcare plans

Parental leave

Pet insurance

Life insurance

Short-term disability

401(k) match

Career advancement

Training programs

Employee discounts

Job summary

Dash In, a division of the Wills Group, is seeking a Guest Experience Manager to lead the Front of House team in a 24/7 retail environment. You will partner with the Store Manager to build a high-performing team that delivers top-tier service and drives sales growth.

Ideal candidates have 3+ years in operations or retail with 2+ years in leadership. A strong focus on guest experience, inventory control, and adherence to brand standards is essential.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule, including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S., with a clean background check and drug screening.

Responsibilities

• Lead and develop a high-performing front-of-house retail team.
• Oversee product orders to drive sales and minimize loss.
• Maintain brand standards, safety, and guest engagement.
• Communicate effectively across all levels of the organization.
• Prepare for third-party audits and inspections.
• Step in as Store Manager when needed.

Skills

Leadership

Customer service

Retail operations

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

POS systems

Job description

Dash In, a division of the Wills Group, is seeking a Guest Experience Manager to lead the Front of House team in a 24/7 retail environment. You will partner with the Store Manager to build a high-performing team that delivers top-tier service and drives sales growth.

Ideal candidates have 3+ years in operations or retail with 2+ years in leadership. A strong focus on guest experience, inventory control, and adherence to brand standards is essential.