Guest Experience Manager

Lbahospitality; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Lbahospitality seeks a Guest Services Supervisor to oversee all guest services associates, ensuring guests are served promptly and warmly while enforcing brand policies. You will assist with guest issues unresolved by front desk staff and coordinate lobby operations, concierge, valet and pool amenities.

Collaborate with the General Manager on staffing and budgeting, monitor guest satisfaction scores, and uphold safety practices.

Qualifications

• Experience supervising (at least) three associates.
• Two years’ experience in service industry.
• Ability to train and develop staff and monitor performance.
• Proficient in operating property management systems and maintaining organized operations.

Responsibilities

• Maintain a professional, cohesive team by hiring, training, coaching and developing qualified staff.
• Analyze guest feedback and implement strategies to improve overall ratings.
• Promote positive morale and friendly attitudes.
• Complete administrative duties: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and labor efficiency.

Skills

Train and develop

Supervisory skills

Computer literacy

Organizational

Job description

Lbahospitality seeks a Guest Services Supervisor to oversee all guest services associates, ensuring guests are served promptly and warmly while enforcing brand policies. You will assist with guest issues unresolved by front desk staff and coordinate lobby operations, concierge, valet and pool amenities.

Collaborate with the General Manager on staffing and budgeting, monitor guest satisfaction scores, and uphold safety practices.