Guest Experience Maestro

The Escape Game; Lynnfield (MA); On-site; USD 21,000 - 29,000; Part time

Job summary

The Escape Game in Lynnfield, MA is seeking a Guest Experience Specialist to deliver world-class hospitality. You will greet guests, explain games, check in reservations, and keep lobby energy upbeat.

The role emphasizes emotional intelligence, flexible availability including nights/weekends/holidays, and the ability to stand, perform light cleaning, and assist with game setup. Join a team that makes every guest's day memorable.

Qualifications

• Genuine enthusiasm for serving guests.
• Ability to read guest needs and respond with empathy.
• Comfortable working in a fast paced hospitality setting.

Responsibilities

• Be the ambassador of The Escape Game experience and embody mission, vision, and values.
• Explain games, check in guests, and coordinate start times with team leaders.
• Maintain open, welcoming body language and ask open-ended questions to engage guests.
• Make groups of 2–50 feel welcome, cared for, and excited for their game.
• Resolve any service issues promptly and graciously.

Skills

Guest service

Emotional intelligence

Communication

Organization

Problem solving

Job description

The Escape Game in Lynnfield, MA is seeking a Guest Experience Specialist to deliver world-class hospitality. You will greet guests, explain games, check in reservations, and keep lobby energy upbeat.

The role emphasizes emotional intelligence, flexible availability including nights/weekends/holidays, and the ability to stand, perform light cleaning, and assist with game setup. Join a team that makes every guest's day memorable.