Guest Experience Leader & Training Coach

W. Lee Flowers & Co; Harlem (GA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Short & long-term disability

Employee assistance program

Job summary

Kj9s Market is seeking a results-driven retail professional to join our team in a fast-paced environment. You will observe, coach, and train staff to deliver exceptional guest service while maintaining operational metrics.

Responsibilities include developing training programs, hiring team members, and ensuring compliance with front-end policies. The role requires strong communication, leadership, and the ability to multitask effectively.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements.
• Knowledge of Front End operations.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to stand for extended periods of time.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service focusing on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement-based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Monitor and enforce Front End policies related to Asset Protection and Shrink Control.
• Manage the hiring processes including sourcing and candidate management.

Skills

Communication

Retail operations

Leadership

Teamwork

Learning mindset

Job description

Kj9s Market is seeking a results-driven retail professional to join our team in a fast-paced environment. You will observe, coach, and train staff to deliver exceptional guest service while maintaining operational metrics.

Responsibilities include developing training programs, hiring team members, and ensuring compliance with front-end policies. The role requires strong communication, leadership, and the ability to multitask effectively.