Guest Service & Training Manager

kj; Aiken (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

Pension - 100% Company Funded

401K

Job summary

Kj’s Market in South Carolina is seeking a Guest Service Trainer/Front-End Supervisor to coach hosts, manage training programs and drive front-end improvements. You will help ensure exceptional customer service, monitor performance, and support store leadership in daily operations.

The role emphasizes leadership, scheduling to meet guest service goals, and hands-on training across OJT and online platforms. This opportunity offers growth in a family-owned grocery setting.

Qualifications

• Strong communication and partnering skills.
• Knowledge of operations within a retail environment.
• Willingness to learn multiple tasks and technical requirements of the job.
• Knowledge of differentiated learning principles.
• Leadership experience with direct reports.
• Ability to read and understand information and directions.
• Ability to work well with others.
• Ability to lift up to 25 lbs occasionally.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Demonstrate strong math skills.
• Proficient with computers.
• Knowledge of Front End operations.
• Willingness to work peak shifts (10-7) 3–4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement-based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department and collaborate with store management to deliver solutions.
• Manage training activities (OJT, online) and support needed to drive organizational effectiveness.
• Manage the hiring processes including sourcing and candidate management; onboarding and training processes follow guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Work with Store Manager to ensure schedules support desired guest service within labor guidelines.
• Process guest orders, including cashier functions.
• Perform guest service desk functions as needed.
• Ensure accurate daily cash count; deposits daily per policy.
• Monitor audits and enforce Front End policies related to asset protection and shrink control.
• Ensure security of office and store funds; maintain supplies for Front End per budget.

Skills

Communication

Retail Ops

Multi-tasking

Differentiated Learning

Leadership

Reading Comprehension

Teamwork

Lifting 25 lbs

Age 18+

Stamina

Math Skills

Computers

Front End Ops

Peak Shifts

Job description

Kj’s Market in South Carolina is seeking a Guest Service Trainer/Front-End Supervisor to coach hosts, manage training programs and drive front-end improvements. You will help ensure exceptional customer service, monitor performance, and support store leadership in daily operations.

The role emphasizes leadership, scheduling to meet guest service goals, and hands-on training across OJT and online platforms. This opportunity offers growth in a family-owned grocery setting.