Guest Experience Supervisor, Station Operations

Brightline; Boca Raton, Northern (FL, KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Brightline is seeking a senior hospitality operations leader to assist the Station Manager across daily station operations, guest experience, and adherence to safety standards. You will rotate as a Duty Manager, supervise staff development, and work with multiple departments to ensure a polished guest journey.

The role emphasizes operating procedures, inventory control, and cross-station support to maintain Brightline’s high service standards. Extensive leadership in hospitality/F&B is essential.

Qualifications

• Bachelor’s degree in business management, Retail, or Hotel Operations.
• 10+ years of proven experience in a senior leadership role within the Retail or Hospitality industries.
• Fifteen (15) or greater in increasing roles of scope and management responsibility.
• Strong background in food and beverage management with a passion for creating exceptional dining experiences.
• Demonstrated success in developing and implementing revenue-generating strategies.
• Demonstrated success in improving forecast accuracy and delivering on operational or financial KPIs.
• Previous experience with developing policies and procedures and conflict resolution processes is required.

Responsibilities

• Create a culture of engagement, learning, and team development.
• Motivate teammates and maintain a positive work environment while ensuring the entire team reflects Brightline’s values.
• Celebrate successes and recognize the contributions of teammates.
• Assist the Station Manager in disseminating operating procedures related to station appearance and performance reporting.
• Interact with guests on a regular basis throughout the station to obtain feedback on quality of product, service levels and overall satisfaction and respond to complaints as necessary.
• Ensure deliveries received while on duty are stored and recorded appropriately.
• Stay on top of inventory levels for office supplies, cleaning supplies, and F&B products to ensure proper levels according to the expected consumption levels.
• Be the Subject Matter Expert trained on all mobility tools and processes
• Engage with mobility partner leaders to promote an efficient, high-quality guest experience.
• Ensure all Mobility drivers are adhering to uniform & grooming policies and following SOPs.
• Stay up to date on company policies and terms of service; ensure these live in our stations and teammates are aware of updates and/or changes.
• Travel to Boca and/or Fort Lauderdale Stations to provide support at the direction of GMs.

Skills

Hospitality operations experience

Inventory management

Safety-focused

Staff leadership

F&B management

Multilingual (plus)

Education

Bachelor’s degree in business management, Retail, or Hotel Operations

Job description

Brightline is seeking a senior hospitality operations leader to assist the Station Manager across daily station operations, guest experience, and adherence to safety standards. You will rotate as a Duty Manager, supervise staff development, and work with multiple departments to ensure a polished guest journey.

The role emphasizes operating procedures, inventory control, and cross-station support to maintain Brightline’s high service standards. Extensive leadership in hospitality/F&B is essential.