Licensed Spa Coordinator - Guest Experience Lead

Equinox; San Mateo (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Complimentary Club membership

30–50% discounts on Equinox products &

Industry leading commission in club

Job summary

Equinox in San Mateo, California is seeking an energetic Licensed Spa Coordinator to join our team. You will greet guests, orient them to spa facilities, and provide personal guest service to ensure a memorable experience.

Responsibilities include supervising staff, promoting spa services and products, managing daily operations, and maintaining a clean, welcoming environment while delivering exceptional customer care.

Qualifications

• Enthusiasm and excellent customer service skills.
• Must possess a valid California Massage Therapy or Esthetics License.
• Must enjoy working with people with a friendly and outgoing personality.
• Able to be efficient and productive in a fast-paced environment.
• Basic math and money handling skills.
• Excellent communication, listening, and computer skills.
• Must be a team player.

Responsibilities

• Perform spa services and treatments.
• Interview, hire and coach staff members.
• Outreach marketing for the spa.
• Manage daily operations including inventory and monitoring of daily goals and budgets.
• Provide orientation tour, explaining spa amenities offered and answering guests' questions.
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
• Actively promote the spa, treatments, services, sessions and retail, as well as programming promotions.
• Handle guests' questions and concerns professionally and courteously.
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the locker/facility area.

Skills

Customer service

People skills

Team player

Communication

Cash handling

Job description

Equinox in San Mateo, California is seeking an energetic Licensed Spa Coordinator to join our team. You will greet guests, orient them to spa facilities, and provide personal guest service to ensure a memorable experience.

Responsibilities include supervising staff, promoting spa services and products, managing daily operations, and maintaining a clean, welcoming environment while delivering exceptional customer care.