Guest Experience Supervisor

Dash-i; La Plata (MD); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid time off (up to 5 weeks)

Tuition reimbursement

Health insurance

401(k) with company match

Career growth opportunities

Parental leave

Job summary

Dash In in La Plata, MD, is seeking a Guest Experience Manager to lead our Front of House team and partner with the Store Manager to deliver exceptional guest experiences while driving operational excellence.

You'll recruit and coach staff, oversee daily FOH operations, ensure top-tier guest service, manage inventory and labor, and steer sales growth in a 24/7 environment. The role may require weekends and overnight shifts.

Qualifications

• High school diploma or GED.
• 3+ years of retail, food service, customer service, or operations experience.
• 2+ years of leadership experience.
• Ability to work a flexible full-time schedule, including nights, weekends, and overnights.
• Must be at least 18 years old.
• Ability to pass a background check and drug screening.
• Authorized to work in the United States.
• Associate's or Bachelor's degree.
• Active ServSafe certification.
• Experience with POS systems.
• Strong coaching, communication, and organizational skills.
• Results-driven with excellent problem-solving abilities.

Responsibilities

• Recruit, hire, train, and coach team members.
• Lead daily Front of House operations.
• Ensure outstanding guest service.
• Maintain inventory and reduce product loss.
• Drive sales while controlling labor and expenses.
• Ensure compliance with company standards and safety procedures.
• Prepare for and successfully complete third-party inspections.
• Build a positive, engaging team culture.

Skills

Leadership experience

Customer service

Retail operations

Flexible schedule

Education

High school diploma or GED

Associate's or Bachelor's degree

Active ServSafe certification

POS systems experience

Tools

POS systems

Job description

Join Dash In as a Guest Experience Manager

La Plata, MD

Be part of a Great Place to Work Certified™ company.

At Dash In, we're more than a convenience store—we're building exceptional guest experiences while investing in the people who make it happen. As part of the Wills Group family, you'll have opportunities to grow your career while making a real impact every day.

Why Join Dash In?

Outstanding Benefits

• Up to 5 weeks of paid time off
  • 3 weeks vacation
  • 6 sick days
  • 4 personal days
• 8 paid holidays
• 2 paid volunteer days each year
• 100% tuition reimbursement
• Medical, dental & vision insurance
• Health Savings Account (HSA)
• Paid parental leave
• Pet insurance
• Company-paid life insurance & short-term disability
• 401(k) with up to 7% company match
• Career advancement opportunities throughout the Mid-Atlantic
• Leadership development and management training
• Employee discounts on food, beverages, and car washes

About the Role

As a Guest Experience Manager, you'll lead our Front of House team and partner with the Store Manager to create an exceptional guest experience while driving operational excellence.

You'll help build a high-performing team focused on:

• Outstanding customer service
• Sales growth
• Team development
• Brand standards
• Inventory and labor management
• Safe, efficient 24/7 operations

You'll also serve as the Store Manager when needed.

What You'll Do

• Recruit, hire, train, and coach team members
• Lead daily Front of House operations
• Ensure outstanding guest service
• Maintain inventory and reduce product loss
• Drive sales while controlling labor and expenses
• Ensure compliance with company standards and safety procedures
• Prepare for and successfully complete third-party inspections
• Build a positive, engaging team culture

Qualifications

Required

• High school diploma or GED
• 3+ years of retail, food service, customer service, or operations experience
• 2+ years of leadership experienceAbility to work a flexible full-time schedule, including nights, weekends, and overnights
• Must be at least 18 years old
• Ability to pass a background check and drug screening
• Authorized to work in the United States

Preferred

• Associate's or Bachelor's degree
• Active ServSafe certification
• Experience with POS systems
• Strong coaching, communication, and organizational skills
• Results-driven with excellent problem-solving abilities

Grow Your Career With Us

At Dash In, we invest in our people. Whether you're looking to build your leadership skills or advance into higher management, we'll provide the training, support, and opportunities to help you succeed.

Dash In is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.