Guest Experience Supervisor

Wills Group; La Plata (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Up to 5 weeks paid time off

Tuition reimbursement (100%)

Medical, dental & vision insurance

Health Savings Account (HSA)

Job summary

Dash In is seeking a Guest Experience Manager in La Plata, MD to lead our Front of House team and partner with the Store Manager to deliver exceptional guest experiences while driving operational excellence.

You will recruit, train, and coach staff, oversee daily Front of House operations, and ensure outstanding guest service. The role includes inventory control, labor management, and adherence to brand standards.

Qualifications

• 3+ years of retail, food service, customer service, or operations experience.
• 2+ years of leadership experience.
• Ability to work a flexible full-time schedule, including nights, weekends, and overnights.
• Authorized to work in the United States.

Responsibilities

• Recruit, hire, train, and coach team members.
• Lead daily Front of House operations.
• Ensure outstanding guest service.
• Maintain inventory and reduce product loss.
• Drive sales while controlling labor and expenses.
• Ensure compliance with company standards and safety procedures.
• Prepare for and successfully complete third-party inspections.
• Build a positive, engaging team culture.

Skills

Leadership

Coaching

Communication

Team development

Education

High school diploma or GED

Tools

POS systems

Job description

Join Dash In as a Guest Experience Manager

La Plata, MD

Be part of a Great Place to Work Certified company.

At Dash In, we're more than a convenience store—we're building exceptional guest experiences while investing in the people who make it happen. As part of the Wills Group family, you'll have opportunities to grow your career while making a real impact every day.

Why Join Dash In?

Outstanding Benefits

• Up to 5 weeks of paid time off
  • 3 weeks vacation
  • 6 sick days
  • 4 personal days
• 8 paid holidays
• 2 paid volunteer days each year
• 100% tuition reimbursement
• Medical, dental & vision insurance
• Health Savings Account (HSA)
• Paid parental leave
• Pet insurance
• Company-paid life insurance & short-term disability
• 401(k) with up to 7% company match
• Career advancement opportunities throughout the Mid-Atlantic
• Leadership development and management training
• Employee discounts on food, beverages, and car washes

About the Role

As a Guest Experience Manager, you'll lead our Front of House team and partner with the Store Manager to create an exceptional guest experience while driving operational excellence.

You’ll help build a high-performing team focused on:

• Outstanding customer service
• Sales growth
• Team development
• Brand standards
• Inventory and labor management
• Safe, efficient 24/7 operations

You’ll also serve as the Store Manager when needed.

What You’ll Do

• Recruit, hire, train, and coach team members
• Lead daily Front of House operations
• Ensure outstanding guest service
• Maintain inventory and reduce product loss
• Drive sales while controlling labor and expenses
• Ensure compliance with company standards and safety procedures
• Prepare for and successfully complete third-party inspections
• Build a positive, engaging team culture

Qualifications Required

• High school diploma or GED
• 3+ years of retail, food service, customer service, or operations experience
• 2+ years of leadership experience
• Ability to work a flexible full-time schedule, including nights, weekends, and overnights
• Must be at least 18 years old
• Ability to pass a background check and drug screening
• Authorized to work in the United States

Preferred

• Associate's or Bachelor's degree
• Active ServSafe certification
• Experience with POS systems
• Strong coaching, communication, and organizational skills
• Results-driven with excellent problem-solving abilities

Grow Your Career With Us

At Dash In, we invest in our people. Whether you're looking to build your leadership skills or advance into higher management, we'll provide the training, support, and opportunities to help you succeed.

Dash In is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

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