Guest Experience Leader - Restaurant Operations

Buffalo Wild Wings, Inc.; New Berlin (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Bonus Program

Free Shift Meals

Best in Class Training

Advancement Opportunities

Paid Time Off

401(k) Retirement Plan

Tuition Benefits

Medical, Dental and Vision

Champions of Hope

Cash Referral Program

Journey Wellbeing Support Tool

PerkSpot Discount Program

Recognition Program

Slip Resistant Shoes Programs

Community & Charitable Involvement

Igniting Dreams Grant Program

Training Contests

Job summary

Buffalo Wild Wings, Inc. in New Berlin, WI, is seeking an Assistant General Manager to lead Shift Managers, Servers, Bartenders and Service Assistants in partnership with the General Manager.

This role emphasizes operational excellence and guest experience. You will focus on guest-related metrics, staff development, training, and ensure adherence to safety and service standards while driving a positive, high-energy environment.

Qualifications

• 3 years of restaurant, bar, or kitchen management experience.
• Knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems.
• Ability to manage and direct the work of others and develop your team.

Responsibilities

• Manage Shift Managers, Servers, Bartenders, and Service Assistants.
• Partner with the General Manager to ensure the restaurant operates at the top of its game.
• Focus on guest-related metrics and guest engagement.
• Drive training and development for team members and implement standards.

Skills

Restaurant management experience

Team leadership

Food safety knowledge

Alcohol service knowledge

Computer operations

Tools

POS systems

Job description

Buffalo Wild Wings, Inc. in New Berlin, WI, is seeking an Assistant General Manager to lead Shift Managers, Servers, Bartenders and Service Assistants in partnership with the General Manager.

This role emphasizes operational excellence and guest experience. You will focus on guest-related metrics, staff development, training, and ensure adherence to safety and service standards while driving a positive, high-energy environment.