Guest Experience Leader — On‑Floor Coach & Educator

lululemon; Charlottesville (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health & dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parental leave top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead in Charlottesville to supervise floor operations and deliver a high-caliber in-store experience. You will lead from the floor, educate guests on technical product benefits, and drive store performance through daily sales targets.

You will participate in hiring, coach team members, and help maintain an inclusive, energetic store culture. The role supports leadership on the floor and ensures guest satisfaction across all interactions.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent, or above.

Responsibilities

• Bring the lululemon guest experience framework to life on the floor.
• Continuously assess guest connection and provide technical product education.
• Lead from the floor as Supervisor on Duty to meet business needs.

Skills

Retail experience

Leadership

Customer service

Communication

Education

High school diploma

Job description

lululemon is seeking a Guest Experience Lead in Charlottesville to supervise floor operations and deliver a high-caliber in-store experience. You will lead from the floor, educate guests on technical product benefits, and drive store performance through daily sales targets.

You will participate in hiring, coach team members, and help maintain an inclusive, energetic store culture. The role supports leadership on the floor and ensures guest satisfaction across all interactions.