Guest Experience Lead - Mindful Movement Retail

ALO; Topanga (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Employee discount

ALO Wellness Club membership

401K

Monthly store incentives

Clothing allowance

Free yoga classes

Job summary

ALO seeks a Sales & Service Lead to elevate the guest experience in its flagship store. The role emphasizes mindful selling, product education, and team coaching to deliver exceptional service and measurable results.

You will analyze performance data, drive selling initiatives, and maintain staffing coverage while partnering with store leadership to foster growth, engagement, and a sanctuary-like retail environment.

Qualifications

• 2+ years in a client-centric, sales environment.
• Proven leadership capabilities and decision making.
• Values feedback and is eager to give feedback.
• High energy, upbeat and enthusiastic with the ability to mix fun and work.
• Self-motivated with a drive to achieve results both individually and in a team.
• Excellent written and interpersonal communication skills.
• Aligns with ALO’s Guiding Principles.
• Job Level: Associate.

Responsibilities

• Lead an exceptional guest experience on the floor with personalized product education and coaching for teammates.
• Continue building client relationships daily with customers.
• Analyze reports to strategize and deliver results and implement action plans for growth.
• Ensure effective sales floor coverage through workforce planning and selling initiatives.

Skills

Leadership

Client relationship

Communication

Feedback receptiveness

Team motivation

Interpersonal skills

Job description

ALO seeks a Sales & Service Lead to elevate the guest experience in its flagship store. The role emphasizes mindful selling, product education, and team coaching to deliver exceptional service and measurable results.

You will analyze performance data, drive selling initiatives, and maintain staffing coverage while partnering with store leadership to foster growth, engagement, and a sanctuary-like retail environment.