Guest Experience Leader (Maitre'd) | Growth & Perks

Kindred Restaurant; Mooresville (NC); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Employee discounts

Training & development

Opportunity for advancement

Job summary

Deepwell in Mooresville, NC, the newest upscale casual restaurant from Kindred Hospitality, seeks a polished maitre'd to lead the guest experience and front-of-house team as we open. You set the tone with warm first impressions, manage flow, and ensure a memorable dining experience.

We value people-focused hospitality, strong leadership, and teamwork. This role offers growth within a multi-location group, with competitive compensation and benefits.

Qualifications

• Previous experience as a maitre'd, host lead, or front-of-house manager required; upscale or fine dining experience strongly preferred.
• Strong leadership, organizational, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Working knowledge of reservation and table management systems.
• Ability to stand and walk for extended periods.
• Flexibility to work night shifts, weekends, and holidays as needed.

Responsibilities

• Warmly greet and welcome guests, setting the tone for their dining experience.
• Manage reservations, waitlists, and table flow to optimize seating and pacing.
• Anticipate guest needs, handle special requests, and resolve concerns with professionalism.
• Coordinate closely with servers, bartenders, and kitchen staff to ensure seamless service.
• Train, support, and set the standard for hosts and front-of-house staff.
• Maintain a polished, organized, and welcoming host stand and entryway.
• Uphold the restaurant's standards for hospitality, presentation, and service at all times.
• Support leadership during high-volume, fast-paced shifts.

Skills

Leadership

Organizational skills

Multitasking

Communication

Reservation systems

Guest service

Job description

Deepwell in Mooresville, NC, the newest upscale casual restaurant from Kindred Hospitality, seeks a polished maitre'd to lead the guest experience and front-of-house team as we open. You set the tone with warm first impressions, manage flow, and ensure a memorable dining experience.

We value people-focused hospitality, strong leadership, and teamwork. This role offers growth within a multi-location group, with competitive compensation and benefits.