Guest Experience Leader: Inspire Teams & Elevate Guest Days

San Francisco Institute of Esthetics and Cosmetology; San Francisco (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay incentives

401K retirement plan

Wellness program with massages

Employee discount on skincare

Health benefits

Career growth opportunities

Job summary

Burke Williams invites applications for a Guest Experience Manager role, second-in-command to the General Manager. This position focuses on inspiring leadership across the spa, delivering exceptional guest experiences, and maintaining brand standards of service and presentation.

The role emphasizes mentoring staff, driving sales and membership goals, and fostering a collaborative culture. Burke Williams highlights wellness benefits and career growth within a family-like environment across eleven

Qualifications

• Experience in leading customer-facing teams in spa or hospitality settings.
• Ability to mentor and develop staff to meet business goals.
• Strong communication and relationship-building skills.

Responsibilities

• Lead and inspire the team to deliver exceptional guest experiences.
• Create and nurture open communication across departments.
• Mentor and motivate staff to achieve business goals and performance targets.
• Recognize high performers and address opportunities for improvement.
• Uphold brand standards for presentation and cleanliness with staff.
• Monitor service levels across all departments and drive improvements.
• Develop innovative incentives and programs to motivate teams.
• Lead training and sales classes and provide coaching to staff.
• Create training programs and coach teams for growth.
• Engage with guests personally to build relationships and memorable experiences.

Skills

Guest service leadership

Team motivation

Communication

Leadership

Job description

Burke Williams invites applications for a Guest Experience Manager role, second-in-command to the General Manager. This position focuses on inspiring leadership across the spa, delivering exceptional guest experiences, and maintaining brand standards of service and presentation.

The role emphasizes mentoring staff, driving sales and membership goals, and fostering a collaborative culture. Burke Williams highlights wellness benefits and career growth within a family-like environment across eleven